FAQ

Where are your products designed and made?

Everything is designed by our team in Helsinki, Finland. We produce in small batches with makers we know and trust. Our merino, mohair and alpaca knitwear is designed and produced in Finland. Each product page shows where that item is made.

What materials do you use?

We choose long-lasting, high-quality materials such as cashmere, merino, alpaca and mohair, and certified materials such as Oeko-Tex Standard 100, GOTS and BCI cotton. Our cashmere pieces are 100% cashmere.

How does your sizing work?

Our sizing follows standard European measurements and is generally generous. Most classic pieces fit true to size, and many signature pieces have a relaxed fit. Every product page has a fit description. If you're unsure, contact us and we'll help you choose. See also The Perfect Fit.

How much does shipping cost, and how long does it take?

  • Finland: PostNord €5.90, Matkahuolto €6.90, Posti €7.90 (3–10 business days). Store pickup in Helsinki is free and ready within 1 business day.
  • Europe: GLS €10, PostNord Scandinavia €10 (3–10 business days), DHL Express €20 (2–5 business days).

Orders are dispatched within 24–48 hours, and every order has a tracking ID. More details: Shipping & Returns.

Can I return my order?

Yes, within 14 days of receiving it. Orders placed in December can be returned within 30 days. Products must be unused and undamaged. A return fee is deducted from your refund (Europe €7). Return address: GAUHAR HELSINKI, Kapteeninkatu 9, 00140 Helsinki.

How should I care for my pieces?

Wash most items at 30°C on a gentle cycle, skip fabric softener and the dryer, and let them air-dry in shape. Our care guide has tips for each material.

Can I visit your shop?

Yes, our shop is at Kapteeninkatu 9, 00140 Helsinki. Opening hours:

  • Monday–Wednesday 11–17
  • Thursday 11–19
  • Friday 11–17
  • Saturday 11–16
  • Sunday closed

Do you sell to other stores?

Yes, we work with selected retailers. See our wholesale page or email info@gauharhelsinki.com.

How can I contact you?

Email us at info@gauharhelsinki.com.